Product Experience & Adoption Expert (AMS)

Overview

Product Experience & Adoption Expert (AMS) – SITA

ABOUT THE ROLE & TEAM

The Product Experience & Adoption Expert drives customer adoption of SITA solutions by ensuring seamless product experiences, enabling users, and maximizing value realization.

WHAT YOU WILL DO

• Product Adoption: Develop and implement strategies to drive product usage, ensure full adoption, and accelerate customer time-to-value (TTV).
• Adoption Metrics: Monitor and analyze key indicators such as feature usage, engagement, retention, and adoption health to guide actions.
• Identify under-engaged or at-risk customers and implement targeted interventions, training, constant education and support to re-engage them by developing the job on the customer facilities
• Collaboration: Partner with Customer Success, Product & Service Owners (PSOs), and Business Units (BUs) to align goals, share insights, and optimize produ...