Product Support Specialist at Finning Canada

Enhance customer satisfaction as a Product Support Specialist with Finning Canada in Elkford, BC. Focus on managing relationships, resolving issues, and delivering exceptional service throughout mining accounts.

In this full-time, permanent role, you will oversee product support for mining clients, ensuring an emphasis on customer satisfaction and proactive relationship management. Your responsibilities will include effective issue resolution, data management, and collaboration with internal marketing teams to develop winning proposals. By utilizing your strong parts and service background, you will optimize forecasting processes and drive retention strategies.

Key Responsibilities:
• Manage execution of product support for mining customers
• Strengthen customer relations through proactive communication
• Resolve customer issues promptly and effectively
• Maintain accurate equipment and customer data
• Develop customer proposals a...