Product Support Specialist

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Job Description

Experienced (mid-level to senior level) who can efficiently manage Python scripting and ideally having worked with REST API's. The ideal candidate should have a strong technical background in scripting and integration workflow automation, data synchronization between Jiracloud and Rally via Connectall integration. This role requires problem-solving skills, and automation expertise.

Primary Responsibilities:

• Automate/Configure workflows and data synchronization jobs between Rally and Jira.
• Develop scripts to extract data across various IT systems (PPM+, ServiceNow) and generate reports as needed Ensure uptime of IT systems including performance, reliability, and scalability of Rally product
• Troubleshoot and debug issues related to integration between Rally and Jira.
• Collaborate with teams and stakeholders to onboard ...