Production Support Analyst

If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of Production Support Analyst Role purpose The role will carry out some or all of the following activities: • Contribute to the simplification of small parts of a tech architecture. • Develop a clear understanding of owned component dependencies. • Develop a track record of managing tech debt and taking the initiative to fix issues before being assigned them. • Contribute to the achivenment of service agreement and objectives. • Support monitoring and incident resolution. • Support resilience, vendor and risk management, and development efficiency. • Contribute to the development of strategies for platform demand, re-usablity and solution insights. • Maintain industry awareness. • Seek empirical evidence through proof of concepts, tests and external research. •...