Production Support (Xico)

Job Title : Production Support

Location : Mexico City or Guadalajara (Hybrid) (open to remote) – Work Location: Hybrid remote in Benito Juárez, CDMX

• Excellent English communications
• Coding in Java
• SQL
• Troubleshooting
• Incident management

• Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams.
• Serve as point of escalation for support issues from Marquee Helpdesk (L1).
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues.
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
• Automate manual processes to increase efficiency and reduce risk.
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.