Professional Services Operations Manager H/F (Toronto)

Elevate your career as a Professional Services Operations Manager with BlueCat, a leader in Intelligent Network Operations. Drive process optimization and capacity planning to enhance customer engagement and service efficiency. BlueCat is looking for an experienced Professional Services Operations Manager to spearhead resource planning, utilization, and operational process improvements.

With over 8 years of relevant experience, you will develop performance dashboards, manage billing operations, and incorporate data-driven strategies. Be a pivotal force in enhancing overall service delivery and team alignment while identifying revenue leakage risks.

Key Responsibilities

• Lead forecasting and capacity planning for resource management
• Optimize resource utilization, focusing on profitability
• Own professional services process design and delivery improvements
• Manage services performance reporting and KPI development
• Establi...