Professional Services Operations Manager (Toronto)

The Manager of Professional Services Operations is responsible for driving operational excellence across the services organization. This role ensures the business is set up to scale efficiently, optimize profitability, and deliver high-quality outcomes for customers.

Responsibilities

• Lead services forecasting and capacity planning to align resource supply with customer demand
• Drive resource utilization and margin optimization, identifying opportunities to improve efficiency and profitability
• Own professional services process design and optimization, including standardization and continuous improvement of delivery workflows
• Establish services pipeline visibility and backlog management, ensuring proactive planning and prioritization across teams
• Develop and maintain services performance reporting, including dashboards and KPIs to support data-driven decision-making
• Manage billing operations and escalations, ensuring ...