QA Lead, Customer Experience — Hybrid & Coaching

DoorDash Mexico is seeking a Quality Supervisor to lead the Quality Assurance team. This role involves overseeing QA processes and ensuring customer interactions meet service standards. Ideal candidates should have at least 2 years of leadership experience in a contact center and 3 years in quality assurance. The job requires strong bilingual communication, analytical skills, and a focus on coaching. Embracing a hybrid work model, the company emphasizes collaboration and individual growth among its employees.
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