QSSU-DL-KQA- KYC & QUALITY ANALYST

QSSU-DL-KQA- KYC & QUALITY ANALYST (FO Technical Assistant About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client D.Light, we are looking for skilled and competent KYC & Quality Assessors to work in Kampala. Number of Vacancies: 3 Reports to: Head of Contact Center Operations Report direct: Quality Assessors- VI Markets Job description The KYC & Quality Analyst role involves evaluating the performance of representatives from various functions and providing effective feedback and coaching to enhance customer experience. The position requires monitoring and evaluating touchpoint representatives, reporting deviations from Standard Operating Procedures to Supervisors, evaluating and recommending processes and procedures of Operations Divisions, and conducting trend analysis. Key Responsibilities Monitor and eva...