Quality Assurance Analyst

**Job Information**:Department Name- ALLIANTJob Type- Full timeService Now Ticket- INC*******Industry- CommunicationsModality- HybridWork Experience- 0-1 yearAssigned Recruiter ContactDate Opened- 05/07/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- *****The Quality Assurance Analyst is responsible for monitoring and evaluating inbound/outbound/side-by-side interactions for tracking issues in the quality process, tools, or systems, providing feedback and coaching to improve performance, develop training programs, and maintain a close working relationship with other department personnel to meet and maintain product quality.Responsibilities and functions- Provide feedback/coaching according to company standards- Identify and remedy defects within the production process- Transfer knowledge & skills- Lead quality talks for new hires and cross-trainees- Participate & lead call listening/calibration sessions- Provide support for new hires during OJT- Floor...