Description
Quality Assurance Specialist
Location: Remote – Guatemala (Guatemala City), Honduras, Philippines, Colombia, Argentina, Peru
• Employment Type: Full-time
• Schedule: Monday to Friday 8:00 a.m. – 6:00 p.m. CST
• Experience Level: 3–5 years
• Language Requirement: Advanced English (C1 – minimal accent)
**Role Overview **
• We are seeking a highly skilled Quality Assurance Specialist to oversee, evaluate, and continuously improve the quality of processes, services, and customer interactions across the organization. This role plays a critical part in ensuring compliance with internal standards, client requirements, and best industry practices.
**** Key Responsibilities ****
• Conduct quality evaluations through audits, monitoring, and systematic performance reviews.
• Analyze processes, products, and customer interactions to ensure adherence to quality standards.
• Docu...
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