Quality Assurance Specialist – (Motor Finance, Collections)

This is a remote position. Job Title: Quality Assurance Specialist (Motor Finance, Collections) Duration: 6 Months Location: Remote (after initial training on site, expenses covered) Competitive Day Rate Inside IR35 About the Role We are seeking a detail-oriented Quality Assurance Specialist to join our Motor Finance Collections team. You will play a key role in ensuring that all customer interactions, processes, and regulatory requirements are consistently met across our collections operations. Key Responsibilities Monitor and review collections calls, emails, and account activities to ensure compliance with FCA regulations and internal policies Assess quality of customer interactions, including vulnerability handling and forbearance solutions Provide structured feedback and coaching to Collections Agents to improve performance Identify trends, risks, and training needs within the collections function Support audits and regulatory reviews by maintaining accurate QA records Collaborat...