Regional Service Manager Americas

Job DescriptionResponsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governanceGovern the service operations, service transition, quality, compliance, and audit readiness of services deliveredManage a service operation with standardized services, processes, and tools to provide efficient, high quality servicesProvide highest business value through effective management of IT resources (people, financial resources, and services) related to the functionMeet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the FunctionContribute to enabling operational excellence and continuous improvement in the Service quality across TTOwn and drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needsMa...