Remote AI-Powered Customer Support Lead

OnHires is hiring for a remote Customer Support Manager for Orthora, a fast-growing DTC footwear brand based in Mexico City. This full-time role involves leading a team of support agents to enhance customer support through AI tools, aiming to optimize workflows and ensure high customer satisfaction.

The ideal candidate has extensive experience in customer support, particularly in eCommerce, and a strong proficiency in AI technologies and support platforms. Join a dynamic team and play a crucial role in shaping customer experiences.