Remote Complaints Handler - Financial Services

Complaints Handler - Financial Services (Remote)
Salary: From £30,000 per annum
Location: Remote (must be UK-based)
Contract: Permanent, Full-Time
Shifts: Mon-Sat, 8am - 8pm, 40 hours per week
Start Dates: Various throughout 2026

Must have minimum 6 months end-to-end complaints experience in a financial services environment.

About the Role

We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development.

You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage.

Training & Development

2 weeks initial training
2 weeks Grad Bay supported environment
Ongoing development through structured t...