Remote Contact Center Representative

**Job Summary:**

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision

**We are looking for a talented Parts Support Advocate to join our team specializing in Parts Research Support for Cummins, Inc. in Canada, 100% remote**

**Monday - Friday 7 am - 8 pm Local Canada Time**

**Will make an impact in the following ways:**

+ Complete customer support activities for end-users, distributors, and dealers
+ Perform issue resolution utilizing internal systems and support tools
+ Maintain detailed records of customer inquiries and resolutions
+ Adhere to Cummins Health, Safety & Environmental policies
+ Ongoing development on new and existing Cummins processes, systems, and practices
+ Maintain proficiency in multiple communication channels (chat, email, phone)

**In order to be successful in this role you w...