Remote Customer Care Team Lead for Enhanced Client Engagement

Lead a passionate remote Customer Care team and drive customer engagement and satisfaction. Help improve operational metrics through effective team management and support strategies.
In this key leadership role, you'll manage a customer-focused team dedicated to exceeding service standards. Your responsibilities include monitoring performance, providing real-time feedback, and coordinating with other departments to streamline processes. Champion a culture of excellence within Customer Care.
Key Responsibilities:
• Supervise and motivate Customer Care agents
• Evaluate team performance and implement strategies
• Facilitate coaching sessions and maintain communication
• Assign team resources to optimize support
• Develop and conduct new hire training programs
Requirements:
• 4+ years in customer support positions
• 2+ years in a leadership capacity
• Experience in process improvement initiatives
• Strong ability to communicate effectively
• Familiar...