Remote Customer Service Agent - English Speaking

Handle customer service inquiries and problems associated with the servicing of the company's client database.
- Answer routine service calls and logs them appropriately on the computer system.
- Explain all benefits, services, and claims/reimbursement procedures.
- Understand the various computer screens and how to utilize them effectively.
- Interfaces with customers, clients, and vendors, and escalates areas of concern to the appropriated supervisory staff.
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information, and job performance.
- Adheres to all company and specific company and client policies and procedures.
- Completes and work as assigned by the company, client, or supervisor/team leader.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Keep records of customer interactions and transactions, recording details of inquiries, com...