Remote Customer Service Manager — Lead CX & Growth

THE/STUDIO in Bogotá, Colombia is seeking a Customer Service Manager to oversee their customer service team and ensure high-quality service delivery. The role requires 5+ years in customer service, including 2+ years in a managerial capacity. Responsibilities include mentoring team members, resolving complex customer issues, and enhancing overall client satisfaction. This fully remote position requires strong communication skills, customer-centric mindset, and the ability to work during US business hours.
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