(Remote) Director of Customer Success

Librestream, a division of Harris; is seeking a Director of Customer Success & Support who is responsible for leading global customer support operations, customer success strategy, and post-sales customer engagement initiatives to drive customer satisfaction, retention, product adoption, and long-term account growth. This role serves as a strategic bridge between customers, support operations, product management, engineering, and executive leadership to ensure exceptional customer outcomes and operational excellence.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25-50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.

Salary:

110K - 130K CAD

What your impact will b...