Remote Senior Manager, Customer Success & Product Quality

A leading media technology firm in Toronto seeks a Senior Manager of Customer Success & Product Quality. The candidate will bridge enterprise retail partners and internal teams, leading a Customer Success team while ensuring high technical standards. Responsibilities include managing quality advocacy, improving workflows, executing strategic problem solving, and mentoring staff. The ideal candidate should have over 5 years in product support within a SaaS environment. Competitive salary and remote work options available.
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