Remote Support Specialist in Customer Care

Transform family support with a Remote Support Specialist role in Customer Care. This position emphasizes virtual interactions to guide members through their benefit choices.
We value professional individuals eager to contribute to team growth. As a Customer Support Specialist, engage with clients via Zoom, simplifying their understanding of benefit programs. You'll assist with completion of documentation, organize records, and ensure follow-ups to foster positive experiences.
Key Responsibilities:
• Conduct virtual meetings with members and families
• Review and explain benefit programs clearly
• Assist clients in filling out necessary documents accurately
• Organize records of appointments and support applications
• Provide consistent follow-up for ongoing support
Requirements:
• Legally authorized to work in Canada or US
• Completion of high school diploma required
• Customer service or related experience preferred
• Comfortable with Zoom and basi...