Representante de Atención a Clientes (Importación) - CSR

Job Summary

This position uses import/export regulations to classify products and determines elgibility for various regulatory programs involved in international imports and exports. This position serves as a liaison between UPS and government entities, resolving issues related to customs declarations, shipping restrictions, and tax payments.

Responsibilities

• Substantiates classification decisions using General Rules of Interpretation (GROI), Explanatory Notes, CROSS (Customs Rulings Online Search System) and other resources.
• Engages in Country of Origin verification projects, contacting suppliers to obtain correct Country of Origin for customers' products.
• Manages and organizes product databases and classification information in Excel and Access.
• Enters product classifications and substantiation into proprietary operating system.
• Communicates proactively with customers, including educating customers on reg...