Responsable principal de la réussite client (Sr. Customer Success Manager)

Responsibilities

As a Senior Customer Success Manager, you will be a key player in ensuring the satisfaction, retention, and success of our valued clients. Leveraging your expertise in technology solutions and customer relationship management, you will serve as a trusted advisor to our clients, helping them maximize the value they derive from our products and services.

• Build and maintain strong, strategic relationships with key stakeholders.
• Serve as the primary client contact and internal advocate.
• Understand client goals and proactively identify opportunities to support them with our solutions.
• Partner with clients to develop and execute success plans aligned to business objectives.
• Define, track, and optimize KPIs to measure solution effectiveness and client outcomes.
• Continuously refine strategies to drive satisfaction, retention, and growth.
• Develop deep knowledge of our products, features, a...