Retail Customer Service Supervisor

Retail Customer Service Supervisor (Key Holder)

PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. The role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Benefits That Benefit You

• Paid Weekly
• Health & Wellness Benefits*
• Group Registered Retirement Plan (RRSP) with company match
• Paid Time off for full-time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

Essential Responsibilities

Job responsibilities inclu...