Description
Join FIKA as a Retail Experience Lead in Oshawa, ON, where you will oversee daily operations and elevate customer service standards. This role emphasizes staff supervision and compliance education.
The Retail Experience Lead is essential for managing store opening and closing while guiding your team through their shifts. You will ensure exemplary customer interactions, maintain product presentation, and help onboard new team members. Strong leadership and troubleshooting skills are key to delivering top-quality service and resolving customer inquiries effectively.
Key Responsibilities:
• Open and close the store, including alarm management
• Greet customers and model exemplary service
• Foster team commitment to exceptional customer service
• Assist in onboarding and training team members
• Ensure compliance with policies and address complaints
Requirements:
• Minimum 2 years of retail experience
• High sc...
The Retail Experience Lead is essential for managing store opening and closing while guiding your team through their shifts. You will ensure exemplary customer interactions, maintain product presentation, and help onboard new team members. Strong leadership and troubleshooting skills are key to delivering top-quality service and resolving customer inquiries effectively.
Key Responsibilities:
• Open and close the store, including alarm management
• Greet customers and model exemplary service
• Foster team commitment to exceptional customer service
• Assist in onboarding and training team members
• Ensure compliance with policies and address complaints
Requirements:
• Minimum 2 years of retail experience
• High sc...
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