Retention Operations Lead: Drive CX, KPIs & Growth

Fusion CX in Medellín, Colombia, is seeking an Assistant Manager – Retention Operations to lead supervisors and drive retention metrics. This role entails managing contact center operations, ensuring consistent delivery of KPIs and customer experience. The ideal candidate will have 5+ years of contact center experience, excellent communication skills, and a solid background in team management. You will work in a high-accountability environment influencing performance and business outcomes to ensure growth and operational excellence.
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