Retention Specialist - Bilingual Customer Support

Become a Bilingual Customer Experience Specialist at Quince and impact customer retention positively. Engage with customers through chat, email, and phone, offering support that prioritizes satisfaction.
As a pivotal member of Quince's team, you will deliver exceptional service while reflecting our commitment to quality and sustainability. With a minimum of two years' experience in customer service, you’ll provide empathetic resolutions, navigate tools efficiently, and be a trusted product expert.
Key Responsibilities:
• Own customer interactions from inception to resolution
• Resolve inquiries with empathy and clarity
• Efficiently handle tools without losing the human touch
• Share feedback to enhance overall customer experiences
• Become familiar with Quince's high-quality products
Requirements:
• High School diploma or GED
• Bilingual in French and English
• 2 years of experience in customer support
• Dedicated workspace with stable internet
•...