Full-Time

Revenue & Reservations Supervisor at Accor

Posted by Confidential • June 07, 2026

📍 Kenya, Kenya, Kenya

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Description

Job Description

To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures.

To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue.

To recognize potential clients and to transmit information to the Sales Department.

To recognize a VIP guest and to apply the concerned policies.

To maintain a good commercial relationship with all the bookers (guest/company/agencies).

To promote the Accor loyalty programs and the Hotel promotions.

To respect the privacy of the guest and the confidentiality of the information.

To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

To Supervise and report all th...

Job Details

Location Kenya, Kenya
Job Type Full-Time
Category Supervisors of Sales Workers
Posted June 07, 2026
Deadline July 17, 2026

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