Ricoh Customer-Focused Service Manager I

Join Ricoh as a Service Delivery Manager I, dedicated to enhancing customer service at a designated site. This role is pivotal in ensuring all service level agreements are met through effective client interactions and support solutions.
As a Service Delivery Manager I, you will be responsible for delivering Ricoh Managed Services and ensuring compliance with established procedures. You’ll troubleshoot technical issues and provide training sessions to optimize user engagement with technology. Strong communication skills are paramount as you will work closely with customers and internal teams.
Key Responsibilities:
• Deliver managed services in compliance with client SLAs
• Address service-related issues with the customer Help Desk
• Offer first-response troubleshooting for printing solutions
• Conduct training to maximize user technology adoption
• Manage incident resolution processes and documentation
Requirements:
• Technical Degree, Diploma, or Certificate<...