Description
GENERAL SUMMARY
The Registered Nurse (RN) will serve as the clinical lead for international patients and their families seeking care at Henry Ford Health (HFH). This role involves coordinating care between HFH physicians and their teams, as well as facilitating communication between patients, families, and government officials.
Key responsibilities include:
+ Coordinating all aspects of international patient care, including:
+ Intake
+ Medical record collection
+ Physician coordination
+ Scheduling
+ Concierge services
+ Meet-and-greet services
+ Problem-solving
+ Managing incoming calls and emails, including:
+ After-hours support to meet departmental and patient/family needs
+ Leading communication between:
+ HFH
+ Patients and families
+ Embassy officials
+ Providing timely responses and updates per department requirements
The Registered Nurse (RN) will serve as the clinical lead for international patients and their families seeking care at Henry Ford Health (HFH). This role involves coordinating care between HFH physicians and their teams, as well as facilitating communication between patients, families, and government officials.
Key responsibilities include:
+ Coordinating all aspects of international patient care, including:
+ Intake
+ Medical record collection
+ Physician coordination
+ Scheduling
+ Concierge services
+ Meet-and-greet services
+ Problem-solving
+ Managing incoming calls and emails, including:
+ After-hours support to meet departmental and patient/family needs
+ Leading communication between:
+ HFH
+ Patients and families
+ Embassy officials
+ Providing timely responses and updates per department requirements
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