Description
Operational Leadership
Provide leadership and oversight for Front Office, Guest Services, and Housekeeping operationsMaintain a strong presence within the operation, supporting the team during peak periods and ensuring service standards are consistently executedConduct regular room inspections and ensure readiness standards are met at all timesSupport arrivals, departures, and service recovery initiatives to enhance the guest experienceMonitor labour productivity and scheduling to align with operational demandParticipate in Manager-on-Duty rotations and support cross-departmental operations when required Pre-Opening Responsibilities
Support recruitment, onboarding, and training of the Rooms Division teamAssist in developing operational systems, workflows, and service standardsHelp establish service rituals and team culture that reflect a...