Royal Service Agent

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Royal Service Agent. As a Royal Service Agent, you will be an ambassador for our brand where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.  

What you will be doing:   

Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:   

• Consistently offer professional, friendly and engaging service  
• Follow departmental policies, procedures and service standards  
• Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the rad...