Sailpoint Technical Support Yochana Saint Esprit, Quebec (Saint-Esprit, Quebec)

Purpose: Ensure candidates have solid communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.

Communication Skills (Mandatory)

• Ability to clearly explain technical concepts in straightforward, customer-friendly language
• Comfortable participating in and leading customer calls
• Structured communication approach (problem → analysis → solution)
• Explicit written communication (emails, chat responses)
• Asks clarifying questions and avoids assumptions

Customer Interaction Experience (Mandatory)

• Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)
• Experience handling customer queries independently or with minimal support
• Understanding of customer expectations around clarity, timelines, and ownership

SailPoint ISC Functional Knowledge

• Basic understanding of SailPoint Identity Security Cloud...