Sales Operations Analyst Junior (San Pedro Tlaquepaque)

PositionSales Operations Analyst Junior – Arrow ElectronicsWhat You'll Be DoingDay‐to‐day sales support, customer service activities and order management for the Arrow Digital Customer Support Team.Serve as a liaison between Arrow's internal resources, vendor resources and customers.Provide proactive and urgent assistance on behalf of customers, anticipating their requirements and communicating efforts effectively.Process customer orders accurately and timely: removing holds, reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and other unique customer requirements.Review backlog reports to balance product cost, customer delivery expectations and vendor availability when fulfilling orders.Meet customer service agreements established in the Statement of Work (SOW); respond quickly and professionally to requests for order information, RMA confirmations/invoices, credit status, expediting or shipping requirements, and make decisio...