Salesforce Business Analyst

Job Title: Senior Business Analyst - Salesforce Location: Toronto, ON Work Style: Hybrid (2 days per week in-person at Toronto office preferred) Skills: Business Analysis~Digital : Salesforce Administration and Functional Design~Change Management Experience Required: 6-8 Role Overview: We are looking for a highly skilled Salesforce Business Analyst to lead requirement analysis, solution design, and delivery across Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud, etc.). The role requires deep expertise in business process mapping, CRM strategy, and Salesforce capabilities, ensuring alignment between business needs and scalable technical solutions. Key Responsibilities 1. Business Analysis & Stakeholder Engagement: Partner with business stakeholders to capture, analyze, and refine complex business requirements. Facilitate workshops, discovery sessions, and stakeholder interviews. Translate business needs into user stories, process flows, and functional specifications. ...