Salesforce Service Cloud Specialist

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Overview
4–6 years hands‐on administering Salesforce Service Cloud with ≥1 million records and hundreds of active users, including permission set & role hierarchy design, release management, and org health monitoring.
Key Responsibilities
Configure and manage Omni‐Channel routing, assignment rules, and macros.
Design and maintain reports, dashboards, and automations to improve case responsiveness across channels.
Utilize SOQL to query data efficiently and implement sound data modeling practices for scalable solutions.
Build and maintain Flow, formula fields, validation rules, and assignment rules to meet complex business requirements.
Configure and manage a Service Cloud Voice call center using platforms such as Amazon Connect, Natterbox, Vonage, and RingCentral.
Create concise technical documentation, architecture diagrams, data flow diagrams, release notes, and in‐app ...