Sea Logistics Customer Care Specialist

**It's more than a job**

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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**How you create impact**

+ Act as the main point of contact for assigned customers, ensuring effective communication and high service satisfaction.
+ Coordinate import and export services based on agreed Working Instructions (WI) and Standard Operating Procedures (SOP).
+ Ensure accurate execution and follow-up of operational tasks within internal systems.
+ Lead communication with origin and destination offices to ensure smooth shipment coordination.
+ Monitor and ensure compliance with KPIs, serv...