Full Time

Senior Account Service Officer

Posted by HKT • June 09, 2026

📍 Hong Kong, Hong Kong, Hong Kong
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Description

Job Summary


We are looking for a candidate to provide comprehensive after-sales service and support to our corporate customers. The role involves providing project implementation support, coordinating internal accounts, and delivering high-quality customer service in line with our service level agreements (SLA). You will play a key role in strengthening customer relationships and ensuring service excellence across designated commercial accounts.

Your role

  • Take full accountability for after-sales service delivery for assigned corporate accounts.

  • Work closely with Account Managers to provide service-oriented operational support to designated commercial customers.

  • Retain, strengthen and enhance long-term customer relationships through effective service management.

  • Handle customer enquiries promptly, accurately and professionally via phone, email, WhatsApp and service hotlines.

  • Provide customers with ...
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