Description
Your New OrganisationThis regulatory organisation manages cases relating to concerns andplaints. Playing a vital role in providing clear guidance and maintaining high standards ofmunication throughout theplaint process.Your new roleRespond to customerplaints and concerns via telephone and in writing, including enquiry closures and post-closuremunication Organise and facilitate provisional enquiry meetings withplainants Analyse and summariseplex case information accurately and effectively Manage a caseload of liaison work, working collaboratively with colleagues across the organisation Arrange, facilitate, and transcribe telephoneplaints where required Provide clear explanations of processes and decisions to stakeholders during and after case closure Apply safeguarding policies to protect vulnerable individuals What you'll need to succeedProven experience handlingplaints and providing advice via phone, email, and ...
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