Senior AI Solutions Architect

Elevate customer experience through AI at Genesys as a Senior AI Architect. Join a collaborative team focused on driving efficiency and loyalty via innovative solutions.

In this pivotal role, you will act as a senior presales expert responsible for driving AI capabilities within the Genesys ecosystem. This position requires mastery over AI technologies, enabling you to partner with sales teams to understand customer needs. You will deliver tailored solutions that drive measurable business outcomes by crafting intelligent AI designs that enhance user engagement.

Key Responsibilities:
• Develop scalable AI solutions to improve customer experience
• Optimize retrieval architectures for Genesys applications
• Analyze AI performance metrics to improve operations
• Create prototypes and conduct technical demonstrations
• Collaborate with teams for seamless AI deployment and support

Requirements:
• Proven experience in...