Senior Analyst, Governance & Processes Support - montréal (Montreal)

A career as a Chief Analyst, Governance and Business Process Support on the Capital Markets IT team at National Bank means acting as an end-to-end strategic reference for the governance, control, and evolution of critical business processes.

Through your ability to structure governance, your experience in continuous process improvement, and your in-depth understanding of Capital Markets operating chains, you have a tangible impact on overall performance, sustainable stability, and the quality of business decision-making.

Your job

• Ensure end-to-end governance of the business processes under your responsibility, including their dependencies, risks, and operational impacts.
• Meet performance and stability objectives by monitoring, analyzing, and evolving SLAs and key indicators.
• Conduct in-depth analyses of issues, incidents, and problems to identify root causes and levers for sustainable improvement.
• Ensure the coherent integrat...