Senior Analyst - IT Product Support

Overview

We are seeking a talented individual to join our Support Applications team Marsh. This role will be based in Ciudad de México. This is a hybrid role that has a requirement of working at least three days a week in the office.

This position focuses on providing Level 2 support for .NET-based web applications. The team is responsible for database management, data patching, and investigating application issues to ensure smooth operations and timely incident resolution.

Responsibilities

• Understanding the applications, their processes, and stakeholder requirements.
• Providing Level 2 support for three .NET web applications, focusing on database and application issues, including integration with third-party vendors.
• Investigating and analyzing errors reported through the ServiceNow ticketing platform to determine if escalation, configuration changes, or user guidance is needed, while assessing impact.
• Performing roo...