Senior Application Support Analyst | Analyste senior en support applicatif

Company overview

Jesta I.S. is a leading supplier of ERP software for the apparel, footwear, and soft‑goods industries. Our global client base includes many recognizable brands and continues to grow.

Position Summary

The Senior Application Support Analyst is an experienced member of the Customer Support team responsible for resolving complex L2 tickets, mentoring junior analysts, contributing to the knowledge base, and driving client‑facing support activities. You will independently support two or more ERP modules, lead client meetings to review open issues and propose solutions, maintain an Empowerment/Issues list, and influence operational improvements that increase system stability and customer satisfaction.

Responsibilities

• Ticket Resolution (L2): Resolve complex Level 2 support tickets including workflow errors, integration issues, and data discrepancies.
• Module Support: Provide independent support across ...