Senior Art Director – CRM / CX focus (Passport)

Senior Art Director – CRM / CX focus

Passport Brand Design is seeking an exceptional Senior Art Director with a deep specialization in Customer Relationship Management (CRM) and Customer Experience (CX) design. You are a master of your craft in Figma and thrive on designing seamless, engaging customer journeys that build brand loyalty and drive action. Your work will directly shape how customers interact with our clients' brands across critical touchpoints.

What You'll Do

• Lead the conceptualization and art direction of innovative CRM and CX initiatives, including email campaigns, paid media, and social content.
• Adapt campaign toolkits with assets such as KVs and hero messaging into various CX assets, including CRM and paid media, while staying on brand.
• Communicate and articulate CX best practices, producing assets that are fit for purpose.
• Ensure brand consistency by understanding core brand principles.
• De...