Senior CS Operations Analyst — Team Lead

DiDi Global in Bogotá is seeking a Senior CS Operations Analyst. The candidate will lead a team of 8-15 agents while driving operational excellence through data-driven strategies. Responsibilities include analyzing metrics, building reports, ensuring data accuracy, and forecasting project needs. Candidates should have at least 2 years of team leadership experience, strong SQL or Python skills, and be fluent in Spanish and English. This position offers opportunities for professional growth in a dynamic environment.
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