Senior Customer Service Leader | Process & People

A leading water solutions company located in Brampton, Ontario, is seeking a Customer Service Manager. The role includes designing improved operational policies, screening calls for quality, and monitoring KPIs like customer satisfaction. Ideal candidates will have over 7 years of experience in customer service and 5 years in a management role. Strong communication, leadership skills, and a commitment to employee engagement are required. The position offers a competitive salary and a range of benefits.
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