Senior Customer Success Manager - Enterprise

RouteThis – Senior Customer Success Manager – Enterprise

RouteThis is a Waterloo-based B2B software company whose time has come to level up! We’re on a mission to intelligently automate customer support experiences with a market-leading platform that keeps WiFi connected homes future-optimized. RouteThis solutions are changing the world of WiFi installation and support and we are looking for amazing talent to join our team and help us revolutionize this $15 billion dollar industry.

In this role you will:

• Drive overall ownership of a portfolio of Enterprise accounts ($250k-$1.5 million ARR each), including risk identification and management, program definition and execution, customer health and renewal.
• Build deep, diversified relationships at all levels for owned accounts and communicate effectively with different audiences within customer accounts and RouteThis.
• Manage changes in executive leadership at customer accounts, res...