Senior Customer Success Manager

About the Role

We’re looking for a Customer Success Manager who’s excited to join a small, high‑impact team and help shape how strategic customer success works at Quo. We’re a remote‑first company, but we’d like this role to be based in Toronto. You’ll be joining a team of four, partnering closely with our other Senior Customer Success Manager, and building your own portfolio of customers to grow and retain. You’re comfortable earning your way into accounts, identifying high‑potential customers, and deciding where deeper, strategic engagement will drive the most impact. In your first 90 days, you’ll be expected to deeply understand our customer base and product, define your initial portfolio’s strategy, and begin driving measurable adoption and expansion through both 1:1 and scaled initiatives.

Some of the Things You’ll Do

• Build and own a portfolio of Quo customers and be responsible for retaining and growing them, ensuring they are successful wi...