Senior Customer Success Manager (Transformation Advisor), Financial Services

Description

As a Senior Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada’s most complex financial institutions guiding them through multi-year cloud and AI transformations that reshape how they operate, compete, and serve their customers.

Key Job Responsibilities

• Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches.
• Identify and address the systemic barriers that stall financial institutions on their transformation journeys, helping customers build the governance, operating models, and data infrastructure needed to sustain progress.
• Initiate and lead executive-level engagements, co-innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology at VP level.
• Provide program-wi...